Terms and Conditions

Welcome to New Blue Filtration. We are an online retailer of plumbing  and related water purification supplies. These Terms of Service (“Terms”) govern your access to and use of our website NewBlueFiltration.com  “(Website”), mobile applications, and any services or products offered (collectively, the “Services”). By accessing or using the Website or Services, including purchasing products (“Products”), you agree to be bound by these Terms. If you do not agree, do not use the Website or Services.

1. Acceptance of Terms By creating an account, browsing the Website, or placing an order, you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. For EU and UK residents, these Terms do not affect your statutory consumer rights under applicable local laws.

2. Changes to Terms We may update these Terms at our discretion. Changes will be posted on the Website, and, where required (e.g., in the EU), notified via email. Continued use of the Website or Services after changes constitutes acceptance of the updated Terms. Check this page regularly for updates.

3. Account Registration To purchase Products or access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account credentials and notify us immediately of unauthorized use.
  • Be responsible for all activities under your account.

We reserve the right to suspend or terminate your account for violations of these Terms, including fraudulent activity or misuse of the Services.

4. Orders and Payment

  • Order Acceptance: All orders are subject to our approval. We may refuse or cancel orders for any reason, including pricing errors, stock unavailability, or suspected fraud. You will be notified, and any payment refunded.
  • Pricing: Prices are listed in [USD/EUR/GBP] and exclude taxes, shipping, or duties unless stated. You are responsible for applicable taxes and fees.
  • Payment: We accept Credit Cards and PayPal. You authorize us to charge the total order amount, including shipping and taxes, at checkout.
  • EU/UK Consumer Rights: For EU and UK customers, you have a 14-day right to cancel most orders under the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013. To exercise this right, notify us at [Contact Email] within 14 days of receiving your order. Return shipping costs are your responsibility unless the Product is defective. Refunds will be processed within 14 days of receiving the returned Product.

5. Shipping and Delivery

  • Shipping: We ship to the U.S., EU, and UK. Shipping times and costs are provided at checkout. We are not liable for delays caused by carriers, customs, or events beyond our control (e.g., natural disasters).
  • Risk of Loss: Risk of loss transfers to you upon delivery to the carrier (U.S.) or upon receipt (EU/UK, per consumer laws). Inspect Products upon receipt and report issues within [5 days].
  • International Orders: You are responsible for customs duties, taxes, and compliance with local regulations (e.g., lead-free certifications for potable water systems).

6. Returns and Refunds

  • Returns: Non-defective Products may be returned within [30 days] of receipt, unused and in original packaging, subject to our Return Policy [link]. Return shipping costs are your responsibility unless otherwise required by law (e.g., EU/UK defective goods).
  • Refunds: Refunds for eligible returns will be issued to the original payment method within [14 days] of receiving the returned Product. We do not refund original shipping costs unless the Product is defective.
  • Defective Products: If a Product is defective, contact us at [Contact Email] within [30 days] for a replacement or refund, subject to inspection. For EU/UK consumers, defective Products are covered by legal guarantees under the EU Sale of Goods Directive (2019/771) and UK Consumer Rights Act 2015.

7. Product Use and Warnings

  • Professional Installation: Plumbing Products (e.g., pipes, fittings, valves) must be installed by licensed professionals in compliance with local building codes and regulations. Improper installation may cause property damage (e.g., leaks, flooding), personal injury, or legal violations. Consult a certified plumber before use.
  • Product Specifications: Some Products may not be suitable for potable water systems unless specified. Review Safety Data Sheets (SDS) and Product descriptions for compliance with regulations (e.g., U.S. Safe Drinking Water Act, EU Drinking Water Directive 98/83/EC, UK Water Supply Regulations).
  • No Liability for Misuse: We are not liable for damages arising from improper use, modification, or installation of Products contrary to instructions or applicable laws.

8. Indemnification You agree to defend, indemnify, and hold harmless [Your Business Name], its affiliates, officers, directors, employees, agents, suppliers, and licensors (collectively, the “Indemnified Parties”) from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Website, Services, or Products, including but not limited to the purchase, installation, or handling of plumbing supplies;
  • Your violation of these Terms or any applicable laws, regulations, or third-party rights;
  • Improper installation, misuse, or modification of Products, including claims for property damage (e.g., water leaks or flooding), personal injury, or non-compliance with local building codes or standards;
  • Your submission of user-generated content (e.g., product reviews, images) that infringes intellectual property rights, such as trademarks or copyrights, or violates applicable laws;
  • Any negligent, reckless, or intentional acts by you or your agents in connection with the Products or Services.

The Indemnified Parties reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in such defense. You will not settle any claim without the prior written consent of New Blue Filtration. You agree to promptly notify us of any claim you become aware of that may involve the Indemnified Parties. This indemnification obligation survives termination of your account or these Terms.

9. Limitation of Liability To the fullest extent permitted by law, New Blue Filtration shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to property damage (e.g., from leaks or flooding), loss of profits, or personal injury, arising from your use of the Website, Services, or Products, even if we have been advised of the possibility of such damages. Our total liability for any claim shall not exceed the purchase price of the Product giving rise to the claim. For EU and UK consumers, this does not affect your statutory rights, including legal guarantees for defective goods.

10. Warranty Disclaimer Except as required by applicable law (e.g., EU/UK consumer guarantees), Products are provided “AS IS” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that Products will meet your expectations or that the Website will be uninterrupted or error-free. No oral or written advice from us creates a warranty. For U.S. customers, this disclaimer is governed by UCC § 2-316. For EU/UK customers, statutory warranties apply (e.g., 2-year guarantee under EU Directive 2019/771).

11. Intellectual Property All content on the Website, including text, images, logos, and Product descriptions, is owned by New Blue Filtration or its licensors and protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute such content without our written consent. By submitting user-generated content (e.g., reviews, photos), you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce it in connection with the Services.

12. User Conduct You agree not to:

  • Use the Website or Services for unlawful purposes or in violation of these Terms.
  • Post false, defamatory, or infringing content in reviews or submissions.
  • Attempt to hack, disrupt, or overload the Website or its systems.
  • Resell Products in violation of applicable laws or manufacturer restrictions.

13. Privacy Your use of the Website and Services is subject to our Privacy Policy [link], which describes how we collect, use, and protect your personal information. For EU residents, this complies with the General Data Protection Regulation (GDPR). For UK residents, this complies with the UK GDPR.

14. Governing Law and Dispute Resolution

  • U.S.: These Terms are governed by the laws of the state of Georgia in the United States, excluding conflict of law principles. Disputes shall be resolved in the state or federal courts of DeKalb County, Georgia].
  • EU: These Terms are governed by the laws of Ireland, subject to mandatory consumer protections in your country of residence (per EU Directive 93/13/EEC). You may use the EU Online Dispute Resolution platform (http://ec.europa.eu/odr) for disputes.
  • UK: These Terms are governed by the laws of England and Wales, subject to your statutory rights under the Consumer Rights Act 2015. Disputes shall be resolved in the courts of England and Wales, unless otherwise required by law.
  • Class Action Waiver: Where permitted, you agree to resolve disputes individually, not as part of a class action.

15. Termination We may suspend or terminate your access to the Website or Services for violations of these Terms, fraudulent activity, or at our discretion. You may close your account at any time by contacting info@infobluethenewgreen.com. Sections 8 (Indemnification), 9 (Limitation of Liability), 10 (Warranty Disclaimer), 11 (Intellectual Property), 13 (Privacy), and 14 (Governing Law) survive termination.

16. Force MajeureWe are not liable for delays or failures to perform due to events beyond our control, including natural disasters, strikes, or governmental actions.

17. Contact Us For questions, claims, or support, contact us at:

  • Email: info@newbluefiltration.com
  • Address: New Blue Solution, Ball Ground, GA
  • Phone: 770-870-8919

For EU customers, our registered office is [Your EU Address, if applicable]. For UK customers, our registered office is [Your UK Address, if applicable].